As part of our directive to continuously engage our customers, most importantly to keep them abreast of best business practices as MSMEs and provide them with the necessary resources to thrive, Addosser MFB held its 2022 Customer Forum on 24th November 2022 at the Our Savior’s Hall, Tafawa Balewa Square, Lagos.

The event brought together customers from different regions across Lagos, primarily focusing on recognizing and appreciating their loyalty and support over the years and commending their business growth through the impact of Addosser MfB’s immense initiatives.

The MD/CEO opened the floor with an opening remark pointing to the fact that the Bank has a rich tradition of customers’ engagement. “We not only provide tailored banking and financial services such as Loans, Savings, Transfers, etc. We also partner with our customers to grow their businesses, create wealth and also assist them to understand the dynamics of our operating business environment”.

During the course of the event, we had a Capacity Building Program themed: Navigating the Current Business Realities. This addressed some of the economic challenges the country is facing such as inflation, devaluation of naira, etc and the harsh effects on MSMEs. We shared practical solutions, insights and strategies to our customers so as not only to surmount these challenges but also to help them see and take advantage of the opportunities presented by the current realities and how to position their businesses better in the coming year.

At this grand event, we launched the Bank’s agent banking solution; “MYDORMOT AGENT”, which is aimed at bringing financial services to the doorstep of Nigerians and a giant initiative to providing access to finance to the unbanked. The agent banking initiative will offer free POS terminals that will be issued to agents in diverse locations to support their business growth, encourage entrepreneurship, and financial stability thereby creating sustainable economic development.

Knowing Addosser Microfinance Bank cares about her customers and their well-being, we organized a FREE medical checkup for customers at the event. This covered vital tests such as; Sugar level, blood pressure and general medical consultation.  Also a detailed health presentation was carried out where important health information was taught to customers on how they can improve their well-being.

The event unfolded with a question and answer section where customers shared experiences of how Addosser Microfinance Bank has supported their businesses over the years.

Some of such comments are;

“I started banking with Addosser in 2017 and my first loan was N2, 000, 000. The loan process was seamless, to God be the glory I can now request for N30, 000, 000. AMFB has been helping my business grow since I joined them and I have no regret. I love banking with Addosser MfB and will keep coming back”. Rashidat Ojulari

“I’ve been banking with AMFB for over 3 years and I’ve seen a very good impact on my business, they help me with my emergency funds to purchase my goods, my first loan was 2 million and I can take up to 4 to 6 million now. Addosser has been helpful and they’ve made me achieve so much over the period that I’ve been banking with them”.  Amechi Udeh

“I have been a customer of Addosser for over 10years, I request for loan to help my business growth, along the line AMFB introduced me to several savings products especially the AFTA savings which assisted me in building my business over the years without the need of requesting for loan. With Addosser’s support I’ve been able to get a car. I enjoy banking with them because my Account officers are always helpful, they also visit my shop to assist with any little complaint and I can proudly say Addosser has helped my business grow”. Rafiu Oloruntoyin

Further, the program was amplified with a spark of entertainment from talented dancers, cake cutting, picture taking, networking, and lots more. We were indeed delighted to capture customers’ satisfaction, we hope to keep exceeding their expectations in the coming years with lots of engagements and initiatives.

Addosser Microfinance Bank remains a leading customer-centric microfinance bank that promises to always deliver impeccable customer experience to new and existing customers and contribute tremendously to their growth. We have lots of impactful initiatives to unfold focusing on positively impacting and empowering businesses across regions and Nigeria’s economy at large.