Dear Esteemed Customers,
The past few weeks have been one of the toughest times in our country and the world at large, as the global pandemic is affecting our communities, businesses, and lives in ways we cannot imagine. These are really unsettling times and I am sure you, like all of us are concerned about your families and the outcome.
In these challenging times, the health and safety of our clients and employees are our top priorities and we are strongly following the guidance of the Nigeria Centre for Disease Control and World Health Organization on Covid-19 prevention. With this in mind, we are proactively reviewing our modis operandi based on the current situation and at the same time we are working hard to continually deliver exceptional service during this period.
As a bank, our business continuity plan has been activated and it ensures exposure mitigation together with continued effective client service to serve your needs irrespective of the current situation. Like many organizations worldwide, we have adjusted to a new way of working; all our offices are closed and our staff are working from home. We have deployed the required infrastructure that will enable us work remotely and conduct our meetings online.
All our plans are being directed towards ensuring that there are no disruptions to our services. These plans have significant implications for all our staff who have remained professional, supportive and understanding of the situation.
For your convenience and peace of mind, we strongly encourage you to leverage our digital channels (the mobile banking and USSD) that are safe, instant and seamless. Our customer care team is also available on 09087013749 for concerns or enquires. Please do not hesitate to contact your relationship manager, they are ready to assist you whenever possible and we have asked that they remain in regular contact with you as we are ready to go on this journey together.
Again, the safety and security of all stakeholders is of paramount importance to us. Keeping you and your finances safe is our priority. As the coronavirus pandemic continues to evolve, we want to assure our customers that Addosser Microfinance Bank remains a safe, sound and solid financial institution; we stay dedicated to serving the needs of our customers and like many other challenges in the past, there is no doubt that we would come out of this stronger with the right plans and strategies to take our business forward irrespective of the aftermath of this current pandemic.
I would like to thank you on your continued partnership with the bank and encourage you to adhere to the self isolation guidelines as directed by Government to ensure that the spread of COVID-19 is controlled.
Above all, please stay safe and take good care of yourself and your families.
Managing Director, Addosser Mircofinance Bank